Support Hours

Business Hours

Support Team Hours

Monday - Friday: 9:00 AM - 8:00 PM EST

Saturday: 10:00 AM - 6:00 PM EST

Sunday: Limited Support / Emergency Requests Only

Important Information

• Tickets are answered in the order they are received.
• Higher priority issues may be handled first.
• Responses outside business hours may take longer.
• Staff availability can vary daily.

Estimated Response Times

• General Support: 1-6 hours
• Billing / Account Issues: 6-12 hours
• Partnership & Developer Requests: 12-24 hours

Portal Access

Open a ticket any time

Even when the team is outside normal hours, the portal still lets you submit your request, upload proof, and keep everything in one place.